The key challenge in E-Governance is to deliver integrated services across departments that will move legacy IT deployments from information-storing silos to information-sharing environments. This is possible if the deployment architecture is flexible enough to gather and deliver information across multiple devices and applications. The deployment would need to be future-proofed and would not just allow for smart governance, but would also scale easily as governments move toward the smart city model.
1. Design, Development and Deployment of smart city platforms, enabled through technologies such as Machine-to-Machine (M2M) and Internet of Things (IoT).
2. Social media interactions and analysis—used for information dissemination, analytics, interaction with the public, and gauging public sentiment.
3. Deployment of private and public clouds to enable fast and innovative service deployment.
4. Design, Development and Deployment of applications using mobile computing devices as a medium.
This involves holistic programs that have integrated processes accessible through multiple channels, allowing services to be delivered through a framework of eligibility, demand, and impact.
Fraud detection and prevention require various digitization projects to move out of silos and establish an integrated data-flow mechanism that links various departmental processes with each other. This enables transparency through the process.
Increasing operational efficiencies for government departments would mean the ability to enforce policies and improve accountability through various public-private partnerships.This would also involve streamlining internal government processes such as human resources, disbursement, and procurement.
For IT to be able to support smart government effectively, it is important to ensure agility. This involves ensuring that data exchange is configurable and scalable, allowing cross-departmental applications to be securely integrated and to exchange the right data, reducing time needed to launch new services as well as IT implementation costs.
Providing on-time actionable reporting—both operational and analytical—are extremely critical to decision-making and impact citizen services directly. Integrated dashboards provide a clear picture of leading indicators of service requirements and improve the government’s decision-making ability by ensuring that the data is accurate and complete.
It is critical to have a holistic end-state to these automation projects that enable data-sharing contextually. This will allow for services to be more efficient. For example, if the government decides to provide property tax rebates for widows and widowers, this would require data sharing across property tax and birth and death registers as well as with the land title applications.
As governments look to improve services and retain as well as increase business investments, there are five specific areas that need to be considered across efficiency of services, sustainable development, and streamlined governance.
